Refund policy

RETURN & REFUND POLICY

At Paw & Claw Boutique, we want you and your furry friend to love every purchase.

30-Day Returns

If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused or only lightly tested
• Be in its original packaging
• Include all accessories
• Be returned in a clean condition

Damaged or Incorrect Orders

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We will gladly replace the item or arrange a refund at no additional cost.

How to Request a Return

Please email us at:

pawandclawbq@gmail.com

Include:
• Your order number
• Your name
• A description of the issue
• Photos if the item is damaged

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Non-Returnable Items

For hygiene and safety reasons, products that have been excessively used, damaged through misuse, or altered cannot be returned.

Questions?

Email us anytime at:

pawandclawbq@gmail.com

We are always happy to help.